Returns & Exchanges
At Pure, we want you to be completely satisfied with your beauty ritual. If you are not happy with your purchase, we offer easy returns on all unopened products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the items in their original packaging to ensure they remain protected during transit back to our studio.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your box.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing